Reporting lost property and making enquiries

If you have found or lost something, for example an ID card, keys, rucksack or valuables, you can report this to the relevant lost property office.

You are obliged to report a lost property with a value of more than 10.00 euros. The report must be made immediately, i.e. as soon as possible. The report of a found or lost item includes details of the place and time of the find or loss as well as a description of the found or lost item that is as precise as possible.

Whether you have lost something or are looking for something, you should provide your contact details so that you can be notified if necessary. As the finder, under certain circumstances you are entitled to the item found (acquisition of ownership) or a finder's fee or compensation for expenses.

In the event of loss, you can obtain a certificate of loss for the insurance company from the lost property office.

The lost property office is obliged to keep lost property for at least 6 months.

Animals are also considered lost property. If you have found an animal, you should contact the lost property office and report the find there. In consultation with the lost property office, you can also hand over the animal there if necessary. It will then usually be taken to an animal shelter for further care.

Tip: If you lose items in vehicles or facilities of the transport companies, please contact the relevant passenger service centre directly.